Privacy policy

Privacy Policy — Golden Pharaoh Casino (Part 1)

Last updated:[Insert Date]
Effective for all users accessing and using the Golden Pharaoh Casino services.

Golden Pharaoh Casino (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you visit our website, register an account, play games, make transactions, or interact with our services. Your privacy matters, and we are committed to being transparent about how we handle your data.

This policy applies irrespective of how you access our services, including through desktop, mobile, or gaming platforms.

1. What This Policy Covers

This Privacy Policy explains:

• What information we collect and why
• How we use and share your information
• Your rights regarding your personal data
• How we protect your data
• How to contact us about your privacy

This Privacy Policy does not cover third-party websites or services that you may reach through external links.

2. Definitions (Simple Language)

Personal Data – any information that identifies you or could reasonably identify you (e.g., name, email).
Processing – anything done to personal data: collecting, storing, using, sharing, deleting.
Controller / Operator – the entity that determines how and why personal data is processed.
Service Providers /Processors – third parties we work with to deliver services.

3. Information We Collect

We collect information that is necessary to provide and improve our services.

A) Information You Provide Directly

• Account information: Name, date of birth, email, phone number
• Verification information: Identity documents (e.g., passport), proof of address
• Financial details: Payment method, transaction history, deposit and withdrawal details
• Support interactions: Messages, support tickets, complaint records
• Marketing preferences: Communication and consent choices

We require this information to register your account, comply with legal requirements (such as age verification), and deliver the services you request.

B) Information Collected Automatically

• Technical data: IP address, browser type, device type, operating system
• Usage data: pages viewed, interactions, session duration
• Cookies and similar technologies (see Cookies section)

Some of this data helps us detect fraud, secure the platform, and improve performance.

4. How We Use Your Information

We use your information for several purposes:

A. To Provide and Operate the Service
We use your data to:

• Set up and manage your account
• Enable gameplay and secure access
• Process deposits and payouts
• Send transaction and service notifications

B. To Maintain Security and Prevent Fraud
We monitor accounts and transactions for suspicious activity and take steps to safeguard users’ funds and personal data.

C. For Legal and Compliance Purposes
We may process your data to:

• Verify age and identity
• Conduct anti-money laundering (AML) checks
• Respond to law enforcement requests

D. To Improve our Services
We analyze how you interact with the platform to:

• Identify trends
• Fix bugs or performance issues
• Tailor product enhancements

E. Marketing and Promotions (where permitted)
We may send marketing messages if you’ve consented. You can opt out at any time (see “Your Rights” section).5. Legal Basis for UK Users

For users in the United Kingdom, the legal bases for processing your data can include:

• Contractual necessity – fulfilling your request for services
• Legal obligation – compliance with law
• Legitimate interests – fraud prevention and service improvement
• Consent – when you opt-in to marketing

Whenever we ask for consent (e.g., for marketing emails), you have the right to withdraw it.

6. How We Share Your Information

A. Service Providers
We work with trusted third parties to provide services such as:

• Payment processing
• Identity verification
• Hosting and infrastructure
• Analytics and customer support

These providers only process data under our instructions.

B. Legal and Regulatory Authorities
We may disclose data if required for:

• Law enforcement investigations
• Court orders or legal obligations
• Regulatory compliance (e.g., UK Gambling Commission)

C. Business Transfers
If our business restructures or is acquired, data may be transferred subject to confidentiality safeguards.

7. International Transfers

Your data may be processed outside the UK. Where that happens, we ensure that appropriate safeguards are in place, such as contractual protections and recognised international transfer mechanisms.

8. Data Retention

We retain your data for as long as it is necessary to:

• Provide services to you
• Comply with legal and regulatory obligations
• Resolve disputes
• Maintain records for business purposes

When data is no longer needed, we will delete or anonymise it.

9. Your Rights (UK-specific)

You have certain rights under data protection laws, including:

• Access – request a copy of your data
• Rectification – correct inaccuracies
• Erasure – request deletion (subject to legal limits)
• Restriction of processing
• Data portability
• Object – where processing is based on legitimate interests
• Withdraw consent – for marketing or cookies

You can exercise these rights by contacting our support team.

10. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Enable core functionality (e.g., logged-in state)
• Measure website performance
• Improve user experience
• Support security measures
• Provide personalised content (where permitted)

You can manage cookie settings via your browser or our cookie banner. Disabling some cookies may affect site performance.11. Responsible Gambling (UK Context)

We encourage safe play. For help and support with gambling-related issues in the UK, see:

• GamCare — counselling and support services
• GambleAware — harm-minimisation resources
• GAMSTOP — self-exclusion to block online gambling accounts
• NHS — gambling addiction treatment guidance

Use of these services is confidential and free of charge.

12. Security Measures

We use industry-standard safeguards such as:

• Encryption (HTTPS/TLS)
• Access controls
• Regular security reviews
• Monitoring for suspicious activity

No system is perfectly secure, but we work continually to improve protection.

13. Children’s Privacy

We do not knowingly collect personal data from users under the legal gambling age in their jurisdiction. If we learn that a child’s data has been collected, we will take steps to remove it.

14. Third-Party Websites

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. Please review their own privacy policies.

15. Changes to This Policy

We may update this policy. When significant changes occur, we will revise the “Last updated” date and make the new policy available on our site.

16. Contact Us

If you have questions about your privacy or this policy, contact our Data Protection Officer through the methods on our website.